and compare the two conversations, which was more satisfying etc." Skillswise You can run the exercise again, this time allowing the As to interact, ask questions, become involved in the conversation etc. It's a great simple, quick exercise to run, and then to talk with the group about the power of active listening afterwards. ![]() start staring out the window, become transfixed with the detail on their partner's jacket, etc.another obvious distraction to their listening. You can also ask the As to not only raise their hand, but also lose focus, i.e. general answers back are normally 'didn't feel listened too, didn't understand why they were putting their hand up, lost my train of thought becuase they obviously weren't listening,' etc. At the end of the three minutes ask the Bs how they felt whilst talking to A, emotions evoked etc.Ask Bs back into the room, then allow three minutes of talking from Bs.Next inform the Bs outside that they are to speak to As about something of interest, an experience, their last holiday anything positive that has happened to them in the last six months.As remain silent, just raising their hand everytime their inner voice kicks in. Ask them to do this for the entire conversation - As are not allowed to interact with Bs, ask questions, affirm understanding etc.they put their hand up for five seconds then put it back down. they want to ask a question, makes them think about something etc. Inform the As that whilst they are listening to their partner, everytime their partner says something that evokes their 'inner voice' i.e.Take Bs out of the room and ask to wait outside. ![]() And even then it implies that you are doing more before and after the exercise." Active listening.īuffy suggests: "Something I recently used with great succcess for getting the message across about Active Listening is below: That is about as short as I can get with anything meaningful. If you can substitute a work-related equivalent to replace the holiday scenario, and allow just a little more time than the minimums I have suggested, then so much the better. Then plenary review, pulling out key learning points. Plus one minute to review how well they demonstrated active listening behaviours. Then one minute to review how close the listener was to what the talker said and needed. After 3-4 mins the listener has to summarise the three or four main issues or criteria that they have heard the talker express and then make a tentative sale of a suitable destination. Listener has to practice active listening skills – listening attentively to what is being said and what is not quite being said, and demonstrating their listening to the talker by their behaviour. Talker has to describe what they want from a holiday but without mentioning a destination. For example, in pairs: Listener and talker. Assuming that you will cover the relevant skills so they know what to practice, I’d suggest an exercise that combines content and process. I suspect that what they need is skills training so they know how to listen effectively. Graham says: "The types of exercises suggested may be valuable as warm up activities, or to reinforce that listening isn’t easy, but to get changed behaviour requires a different approach. Usually the speakers get really frustrated and annoyed leading to useful debrief discussion on the impact of listening/how to listen etc." Listener and talker However you have pre-warned them to stop listening (demonstrate this) after about 30 seconds and see what happens. ![]() Those outside room come back inside and pair-up to listen actively to the story. This enables you to draw out all of the areas that stop you from actively listening and then what you can do to ensure you are actively listening." Stop listening exerciseĭerek recommends: "One that works well for me is to take half the group outside the room and ask those in the room to think of a topic they are really passionate about/interested in - eg family, films, football team etc. ![]() When the messages have been passed to the final person ask the original recipients if they can first of all remember the message and then the final recipients what message they received. Telephone exerciseĬlair says: "Have your delegates in a line and whisper two different messages one starting at one end of the line and one starting at the other. There have been lots of requests for active listening exercises, so we trawled the TZ archives.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |